Refund Policy
How refunds work for Prelimina commercial licences and subscriptions.
Last updated
Our policy
If you are not satisfied with a Prelimina commercial licence or subscription, you can request a full refund within 14 days of the payment date, for any reason. This applies to first purchases and to subscription renewals.
How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles refunds. Request a refund at paddle.net using the email address from your purchase, or write to us at licensing@prelimina.com with your order number and we will arrange it with Paddle. Refunds are returned to the original payment method; how soon they appear depends on your bank or card provider.
After a refund
A refund ends the commercial entitlement bought with that payment. Because the payment is returned, section 5 of the Licence Agreement’s continued use of outputs after an entitlement ends does not apply to outputs produced under the refunded entitlement; using them commercially requires a new entitlement. You can keep using Prelimina for noncommercial purposes free of charge under the Prelimina Licence Agreement.
Cancelling a subscription
You can cancel a subscription at any time. It stays active until the end of the period already paid and does not renew. Cancelling after the 14-day refund period does not refund the current period.
Your statutory rights
This policy does not limit rights you have under applicable law, including rights to a remedy if the software does not conform to the contract.