Terms of Service

Last updated 14 October 2026

1. Who we are

Prelimina is developed and licensed by PLASMICA d.o.o. (“PLASMICA”, “we”), R. Boškovića 32, 21000 Split, Croatia, VAT-ID HR57846556748. When you buy a Prelimina commercial licence or subscription, you buy it from Paddle as our authorised reseller, and PLASMICA d.o.o. grants you the licence under the Prelimina Licence Agreement. These terms are an agreement between you and PLASMICA d.o.o.. Contact us at licensing@prelimina.com.

2. Acceptance

By using this website or placing an order, you agree to these terms. If you act for an organisation, you confirm that you may bind it. If you do not agree, do not use the website or place an order.

3. Orders and payment through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle processes your payment, charges and collects applicable sales tax or VAT, and issues your invoice. Your purchase is also subject to Paddle’s Buyer Terms. Prices are shown before you pay, and taxes are calculated for your location during the order.

4. What a purchase gives you

Prelimina software is licensed, not sold, under the Prelimina Licence Agreement. Noncommercial use is free and needs no purchase. Commercial use, including business evaluation, requires a paid commercial licence or subscription before the work begins.

A Prelimina commercial subscription costs €700 per seat per year, plus VAT where applicable. A seat is one named user, on any of their computers. Each seat permits commercial use under section 3 of the Licence Agreement while the subscription is active, including every release published during that time. Support is not included.

Your order consists of the product description shown when you buy and your Paddle order confirmation. Together they identify the licensee, permitted activities, covered versions, quantity or capacity, term, fee, and any purchased services. The Licence Agreement version published on this website when you buy applies to your order; a later version does not reduce rights already granted.

The Licence Agreement governs how you may use the software. These terms and your order are the commercial order terms referred to insection 10 of the Licence Agreement; where they expressly differ, they take precedence for your order. A separate written agreement with PLASMICA d.o.o. takes precedence over both.

5. Subscriptions, renewal, and cancellation

A subscription runs for the billing period shown when you order, such as monthly or yearly, and renews automatically for the same period at the then-current price until you cancel. We will tell you in advance of any price change, and it applies from your next renewal. You can cancel at any time through the link in your Paddle receipt or by contacting us; cancellation stops future renewals and your commercial entitlement continues until the end of the period already paid. A perpetual licence is paid once and does not renew.

Refunds are described in our Refund Policy.

6. Acceptable use

Use of the software is governed by the Licence Agreement. When using this website or ordering, you must not:

• break the law or infringe anyone’s rights;
• commit fraud, send spam, or use payment details without authorisation;
• infringe our or anyone else’s intellectual property, or remove copyright or licence notices;
• interfere with security, introduce malware, probe or attack our systems, or scrape the website in a way that burdens it;
• share, resell, or circumvent licence keys or entitlements beyond what your order permits.

7. Intellectual property

PLASMICA owns the Prelimina software, this website, and the related intellectual property, including the Prelimina name and logo. You receive only the rights expressly granted in the Licence Agreement or your order. You keep your rights in your own inputs, projects, and results.

8. No service guarantee

We aim to keep the website and software available and working, but we do not promise uninterrupted or error-free service. Simulation results are approximations that you must verify independently, as the Licence Agreement explains. Support, updates, or response times apply only where your order or a separate written agreement includes them.

9. Liability

The warranty and liability provisions of the Licence Agreement apply to the software, whether used free or paid. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. Nothing in these terms limits liability that cannot be limited by law, or your mandatory consumer rights.

10. Suspension and termination

We may terminate a commercial entitlement for a material breach of these terms or the Licence Agreement, as section 9 of the Licence Agreement provides: by written notice, allowing 30 days to remedy a breach that can be remedied. A subscription ends at the end of its paid period if a renewal payment fails and is not resolved. An order paid fraudulently or whose payment is reversed grants no entitlement. We may restrict access to the website immediately to protect its security or prevent fraud.

11. Governing law and changes

Croatian law governs these terms. For disputes with businesses, the competent courts in Split, Croatia have jurisdiction. Consumers keep the protections and courts available to them where they live. We may update these terms; the date above shows the latest version, and changes do not apply to orders already placed.

12. Contact

Questions, notices, and complaints: licensing@prelimina.com, or by post to PLASMICA d.o.o., R. Boškovića 32, 21000 Split, Croatia.